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Quality Management System (ISO 9001)

What is ISO 9001?

• Introduction of ISO 9001
• Building Blocks of ISO 9001
• Risk-based Thinking
  
  • Process Approach
  • PDCA Cycle
  • 7 Principles of QMS
• Benefits of ISO 9001
• Key Terms and Definitions
• Minimum Documented Information required by ISO 9001
• Requirements of ISO 9001
• Interpretation of ISO 9001
• Requirements
  Best Practices for Implementation of ISO 9001

Internal Auditing (Day 3)

• • Introduction of Audit Guidelines (ISO 19011)
  • Internal Auditing Requirement
  • Key Terms & Definitions of Auditing
  • Audit Objective, Scope, Criteria & Methods
  • Audit Types, Principles & Best Practices
  • Roles/Responsibilities of Auditors & Auditee
  • Audit Planning, Execution, Reporting & Follow-up
  • Use of Process Approach in Auditing
  • Use of Risk-based Thinking in Auditing

Lead Auditor (Day 4)

• • • Responsibilities of Lead Auditor & Audit Team
    • Selection of Audit Team
    • Competence of Audit Team
    • Conducting an Audit
      
      1. Initiating the Audit
      2. Preparing Audit Activities
      3. Conducting Audit Activities
      4. Preparing and Distributing the Audit Report
      5. Completing the Audit
      6. Conducting Audit Follow-up
      7. Opening & Closing Meetings
      8. Audit Methodology (Onsite/Remote Auditing)
      9. Auditing Leadership and Commitment
      10. Handling Difficult Situation during Audit
          Communication during Audit
      11. ISO 17021 Requirements for Stage 1 & Stage 2 Audit

Learning Methodology

• • 1. • • Interactive Presentation
         • Class Participation
         • Group Exercises